Turn every signed logo into a lifelong fan. As Ribbon’s first Forward Deployed Engineer you’ll own the post-sale journey end-to-end: launching customers, wiring up integrations, unblock customer’s roadblocks, and continue to create an amazing Ribbon experience. If you thrive at the intersection of tech, data, and people, and love watching usage dashboards climb, this is your launchpad.

About Ribbon

We’re on a mission to let every employer find the right people 10× faster. Our always-on, voice-AI interviewer screens candidates in minutes, surfaces the best fits automatically, and frees recruiters to spend time where it counts. From scrappy startups to Fortune 500s, Ribbon slashes time-to-hire and levels up candidate quality with no extra headcount required.

How you’ll make an impact

• Launch Ribbon experience for new customers: Understand their needs and take the handoff from the sales team to kickstart a personalized, white-glove Ribbon experience that's memorable.

• Architect integrations: Connect Ribbon to ATS/HRIS stacks via API and Zapier, ensuring data flows flawlessly.

• Champion Ribbon API: Accelerate the adoption of Ribbon API by helping companies implement their API integration in record time.

• Grow usage and revenue: Track customer usage data, run quarterly check-ins, and transform insights into simple playbooks that boost adoption and identify upsell opportunities for the GTM team.

• Be the voice of the customer: Funnel feedback to Product & Engineering so the roadmap solves real-world pains.

• Create repeatable playbooks: Document best practices, DIY tutorials, and one-click templates that scale onboarding without scaling headcount.

• Troubleshoot like an engineer: Reproduce issues, dig into logs/SQL, and coordinate hot-fixes so customers stay delighted.

• Showcase impact: Build dashboards and case studies that quantify time-to-hire reductions and hiring-quality gains.

We are looking for someone who

• Has 3+ years in Customer Success, Solutions Engineering, or Implementation at a high-growth B2B SaaS company.

• Is highly responsive to customer needs and can create personalized, white-glove, exceptional Ribbon experiences

• Technically comfortable: fire off a cURL request, then translate it for a non-technical recruiter in simplest terms.

• Is data-driven**:** spins up dashboards, nails SQL joins, and separates signal from noise.

• Communicates like a founder: clear, concise, persuasive, whether in a two-page memo or a board-level presentation.

• Thrives in ambiguity**:** bias for action, low ego, learns fast, and loves rapid iteration.

• Bonus points for HRTech or recruiting-workflow experience.

How can you grow at Ribbon

Build Ribbon’s Customer Success engine from scratch, influence the product roadmap, and hire the team you’ve always wanted to lead, while earning meaningful equity in a category-defining company.

Why Ribbon

• Competitive salary + meaningful equity. We want you thinking like an owner because you are one.

• Cutting-edge tech. Build with the latest AI tooling, not yesterday’s stack.

• Health & wellness stipend. Your mind and body are part of the product.

• Annual international offsite. Each year, we take our team on an exciting journey to a different international destination. It’s more than just travel, it’s an investment in alignment and collaboration.

• Regular team lunches & meetups in Toronto. Remote first doesn’t mean remote only.

Ready to Standout? How to Apply:

We’ve ditched the cover letter and initial screening. Experience Ribbon’s product by starting your AI interview now - 24/7, no recruiter bottlenecks.

Apply in Seconds: Apply to this role. You'll automatically receive an email confirming your application and a request to complete our AI interview.

Showcase Your True Potential: Go beyond your resume and let your skills shine

Stay Tuned: If you’re a match, our team will reach out fast for next steps.

We can’t wait to see how you’ll write Ribbon into every hiring story.