About Vizcom

Vizcom is a visual creation platform that combines modern web tooling with AI-powered workflows. Our stack includes React/TypeScript frontend, Node/Koa + PostGraphile API services, PostgreSQL, Redis, BullMQ queues, and Kubernetes-based production infrastructure.

We’re hiring a senior owner of stability and infrastructure to ensure the platform is reliable, fast, and resilient as we scale.

Role Mission

Own service reliability end-to-end: prevent incidents, reduce blast radius when failures happen, and lead fast, high-quality recovery when production degrades.

This is a hands-on technical leadership role with authority to set reliability standards and enforce production guardrails.

What You’ll Own

• Reliability bar: Set and enforce SLIs/SLOs/error budgets for critical user flows.

• Production architecture resilience: Drive failure isolation across API, workers, queues, and dependencies so one subsystem cannot take down core access.

• Kubernetes runtime reliability: Define probe contracts, rollout/rollback standards, graceful shutdown behavior, scaling/resource policies, and startup safety.

• Queue + job safety (BullMQ/Redis): Own poison pill containment and workload isolation.

• Incident command quality: Lead Sev1/Sev2 response end-to-end (containment, communications, technical direction, RCA, corrective action execution).

• Reliability operating system: Own observability quality (signals over noise), on-call effectiveness, runbooks, and postmortem discipline.

• Release safety authority: Gate risky deploys and enforce reliability guardrails when production health is at risk.

Traits We’re Looking For

• Calm, structured incident commander under pressure.

• Thinks in failure modes and blast radius by default.

• Pragmatic: can stabilize quickly, then implement durable fixes.

• High ownership and strong written communication.
  

First 90 Days

• Establish baseline reliability metrics and identify top platform risks.

• Tighten incident response mechanics (roles, comms cadence, runbooks, status updates).

• Deliver high-impact hardening fixes across probes/startup paths/queue safety.

• Publish a prioritized 6–12 month reliability roadmap with clear ownership and milestones.

If possible please include one incident you personally led and send to Jordan@vizcom.com :

1) what failed,

2) how you contained it,

3) what permanent fixes you shipped, and measured.