Who We Are:

At Twelve Labs, we are pioneering the development of cutting-edge multimodal foundation models that have the ability to comprehend videos just like humans do. Our models have redefined the standards in video-language modeling, empowering us with more intuitive and far-reaching capabilities, and fundamentally transforming the way we interact with and analyze various forms of media.

With a remarkable $107 million in Seed and Series A funding, our company is backed by top-tier venture capital firms such as NVIDIA’s NVentures, NEA, Radical Ventures, and Index Ventures, and prominent AI visionaries and founders such as Fei-Fei Li, Silvio Savarese, Alexandr Wang, and more. Headquartered in San Francisco, with an influential APAC presence in Seoul, our global footprint underscores our commitment to driving worldwide innovation.

We are a global company that values the uniqueness of each person’s journey. It is the differences in our cultural, educational, and life experiences that allow us to constantly challenge the status quo. We are looking for individuals who are motivated by our mission and eager to make an impact as we push the bounds of technology to transform the world. Join us as we revolutionize video understanding and multimodal AI.

About the Role

We're on the lookout for a talented HCI Research Scientist who can bring to the table expertise in video understanding and agent-based systems. You’ll need to bridge the gap between our proprietary video understanding foundation models and what users are really after by breaking down vague customer pain points into research problems we can tackle head-on. Your expertise in HCI for video systems will help us roll out our cutting-edge technology that even the most tech-challenged folks can use. If you can pull this off, you’ll make our advanced video technology completely user-friendly for customers sitting on mountains of video data.

In this role, you will

• Conduct user research to uncover and articulate the needs of customers with large video datasets

• Design and evaluate interfaces for video search, analysis, and multimodal content exploration

• Formulate research problems based on user needs and technical capabilities

• Develop prototypes to validate design hypotheses and gather user feedback

• Collaborate cross-functionally with GTM, Product, and Engineering teams to translate capabilities into research opportunities.

You may be a good fit if you have:

• PhD in HCI, Human Factors, Cognitive Science, or a related field, or a Master's degree with 3+ years of industry experience

• Research experience in designing interfaces for video analysis tools or AI-assisted workflows

• Published research in top-tier HCI conferences (e.g., CHI, UIST, CSCW)

• Experience conducting rigorous user studies and translating findings into actionable insights

• Strong prototyping skills using appropriate tools

Preferred Qualifications:

• Familiarity with AI/ML concepts, particularly in video understanding, multimodal systems, or related fields

• Experience working with technical teams to implement research findings

• Excellent communication skills for explaining complex user needs to technical stakeholders

• Demonstrated ability to work in fast-paced environments and manage multiple research streams

• Passion for making advanced technology accessible to users with varying levels of technical expertise

Benefits and Perks

• 🤝 An open and inclusive culture and work environment.

• 🧑‍💻 Work closely with a collaborative, mission-driven team on cutting-edge AI technology.

• ✈️ Extremely flexible PTO and parental leave policy. The office closed the week of Christmas and New Year’s.