Public Safety Answering Point (PSAP) Subject Matter Expert
Prepared
Join Axon and be a Force for Good.
At Axon, we’re on a mission to Protect Life. We’re explorers, pursuing society’s most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities and each other.
Life at Axon is fast-paced, challenging and meaningful. Here, you’ll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter.
About Prepared by Axon
As of October 1, 2025, Prepared has officially joined forces with Axon—a major milestone for both our teams and the public safety community. United by a shared mission to Protect Life, Axon and Prepared are ushering in a new era of AI-powered emergency communications. Together, we’re closing the gap between the first call for help and resolution in the field—empowering responders with the clarity they need when every second counts. 911 is the backbone of public safety in America. But for too long, the professionals answering our calls have been let down by outdated technology. Prepared exists to change that. Since launching in 2021, we’ve used cutting-edge AI to help streamline millions of emergency calls across 49 states—supporting over 90 million people and transforming what's possible in crisis response.At Prepared, you’re not just joining a team—you’re helping shape the future of emergency services and building a safer, more connected world.
Your Impact
As a Public Safety Answering Point (PSAP) Subject Matter Expert, you’ll serve as both a trusted technical advisor to our customers and a sales enablement catalyst within our go-to-market team.
In this pivotal role, you’ll:
- Guide public safety agencies through the discovery and evaluation of our solutions, helping them visualize how AI-driven communications can transform their 911 operations.
- Partner directly with Account Executives (AEs) to accelerate onboarding and ramp, ensuring new sellers gain a deep understanding of the public safety ecosystem, workflows, and buyer dynamics.
- Play a key role in enabling AEs to confidently position Prepared by Axon solutions—helping them attain and exceed quota faster through structured learning, technical mentorship, and deal collaboration.
This is an opportunity to combine deep PSAP domain knowledge with strategic sales leadership, empowering both our customers and our sales teams to achieve their highest potential.
What You’ll Do
Sales Partnership & Technical Leadership
- Partner directly with Account Executives to conduct discovery, identify operational pain points, and design tailored solution recommendations for PSAPs.
- Lead impactful demos and presentations that communicate both the technical sophistication and life-saving impact of our technology.
- Translate PSAP workflows into “as-is” and “to-be” narratives that showcase measurable improvements in call handling, data flow, and situational awareness.
Sales Enablement & Onboarding
- Serve as the PSAP knowledge leader for new AEs, building enablement programs and hands-on training to accelerate their understanding of the public safety market.
- Deliver onboarding materials, playbooks, and real-world scenario training that help AEs ramp quickly and engage confidently with public safety leaders.
- Partner with Sales Leadership and Enablement teams to track progress and ensure new hires achieve early success and quota attainment.
- Reinforce consistent messaging, technical accuracy, and consultative selling practices across the team.
- Be the go-to internal expert on PSAP operations, NG911, CAD, radio, and dispatch systems.
- Stay ahead of public safety technology trends and use these insights to inform both customer conversations and product strategy.
Thought Leadership & Advocacy
- Represent Prepared by Axon at industry events, conferences, and customer engagements as a public safety thought leader.
- Champion the voice of dispatchers, call-takers, and communication center leaders within the organization—ensuring our technology reflects the realities of their work.
What You Bring
- 4+ years of experience working directly in, or selling to, Public Safety Answering Points (PSAPs) or emergency communications environments.
- Deep understanding of 911 workflows, CAD, NG911, and telephony systems.
- 2+ years of experience in sales engineering, Solutions Consulting, or technical pre-sales—ideally within SaaS or GovTech.
- Strong presentation, storytelling, and consultative selling skills.
- Proven ability to coach and enable sellers, particularly new hires, to ramp quickly and close with confidence.
- Collaborative, adaptable, and mission-driven—able to navigate a high-growth, high-impact environment with agility.
- Bachelor’s degree or equivalent experience.
Additional Requirements
- Previous hands-on PSAP or emergency communications experience (dispatcher, supervisor, or comms center manager).
- Familiarity with Axon, Prepared, or other leading public safety platforms.
- Experience designing onboarding or sales enablement programs.
Work Location
This role is fully remote within the United States, with up to 25% travel for customer meetings, training sessions, and industry events.
Benefits that Benefit You
- Competitive salary and 401k with employer match
- Discretionary paid time off
- Paid parental leave for all
- Medical, Dental, Vision plans
- Fitness Programs
- Emotional & Mental Wellness support
- Learning & Development programs
- And yes, we have snacks in our offices
Benefits listed herein may vary depending on the nature of your employment and the location where you work
Pay Transparency
Axon offers a comprehensive total compensation package, which includes base salary, a generous annual bonus, and company equity.
The starting base pay for this role ranges up to $188,000.00 annually, depending on your geographic market. The actual base salary will vary based on several factors, including level, function, training, transferable skills, work experience, business needs, and location—often a combination of these elements.
Our benefits are designed to support you physically, financially, and emotionally—through life’s major milestones and in your everyday moments. To learn more about our benefits, please visit www.axon.com/careers/benefits.
Don’t meet every single requirement? That's ok. At Axon, we Aim Far. We think big with a long-term view because we want to reinvent the world to be a safer, better place. We are also committed to building diverse teams that reflect the communities we serve.
Studies have shown that women and people of color are less likely to apply to jobs unless they check every box in the job description. If you’re excited about this role and our mission to Protect Life but your experience doesn’t align perfectly with every qualification listed here, we encourage you to apply anyways. You may be just the right candidate for this or other roles.
Important Notes
The above job description is not intended as, nor should it be construed as, exhaustive of all duties, responsibilities, skills, efforts, or working conditions associated with this job. The job description may change or be supplemented at any time in accordance with business needs and conditions.
Some roles may also require legal eligibility to work in a firearms environment.
Axon’s mission is to Protect Life and is committed to the well-being and safety of its employees as well as Axon’s impact on the environment. All Axon employees must be aware of and committed to the appropriate environmental, health, and safety regulations, policies, and procedures. Axon employees are empowered to report safety concerns as they arise and activities potentially impacting the environment.
We are an equal opportunity employer that promotes justice, advances equity, values diversity and fosters inclusion. We’re committed to hiring the best talent — regardless of race, creed, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, genetic information, veteran status, or any other characteristic protected by applicable laws, regulations and ordinances — and empowering all of our employees so they can do their best work. If you have a disability or special need that requires assistance or accommodation during the application or the recruiting process, please email recruitingops@axon.com. Please note that this email address is for accommodation purposes only. Axon will not respond to inquiries for other purposes.