Customer Operations Engineer (Lead)
Muon Space
About the Role
Muon Space is committed to delivering dependable Earth observation services to our customers. As a Lead Customer Operations Engineer, you’ll work at the intersection of mission operations and customer engagement—ensuring seamless delivery of data, rapid troubleshooting, and scalable support systems. You’ll be instrumental in building a customer-first operations culture.
What You’ll Do
- Serve as a trusted technical liaison for customer operations—owning onboarding, escalations, and mission support.
- Build and maintain Python-based tools and scripts to automate repetitive tasks and monitor system health.
- Interface with APIs to connect our ground systems and customer platforms.
- Collaborate with engineering, product, and mission teams to improve internal workflows and customer transparency.
What We’re Looking For
- 5+ years in operations, support engineering, or systems integration.
- Proficiency with Python scripting and working with REST or GraphQL APIs.
- Strong communication skills and ability to troubleshoot complex systems across domains.
- Bonus: experience with satellite ground systems, telemetry tooling, or customer SLAs.
Salary
The salary range for this role is $160K to $185K and will depend on a candidate's skills, geographic location, qualifications, and experience as defined during the interview process.
About Muon Space
Founded in 2021, Muon Space is an end-to-end Space Systems Provider that designs, builds, and operates LEO satellite constellations delivering mission-critical data. Our revolutionary, integrated technology stack enables customers to optimize every dimension of their missions for faster time-to-orbit and superior constellation remote sensing performance. Our state-of-the-art facility in the heart of Silicon Valley is optimized for manufacturing spacecraft and rapid, flexible payload integration at scale. From climate monitoring to national security, Muon Space is dedicated to delivering Earth Intelligence for a safer and more resilient world.
Taking Care of Our Team
At Muon salary is only part of our total compensation package. In addition to salary, we provide equity compensation as well as benefits including medical, dental, and vision insurance, a 401k retirement plan, short & long term disability and life insurance. We also offer three weeks paid vacation for new employees, along with 12 paid holidays, unlimited sick time and paid parental leave.
Our mission embraces the entire planet and we believe our team should too. Muon is dedicated to creating a diverse and dynamic company and workforce. We believe in equal employment opportunity regardless of race, color, ancestry, religion, sex, age, national origin, citizenship, sexual orientation, marital status, disability, or gender identity. We value diversity in the workplace, and that starts with our applicants. We encourage you to apply, even if you don't check all the boxes, and we look forward to reviewing your application! In addition, if you need a reasonable accommodation as part of your application for employment or interviews with us, please let us know.
ITAR/EAR Requirements
This position requires access to export controlled information. To conform to U.S. Government export regulations applicable to that information, applicant must either be (A) a U.S. person, defined as a (i) U.S. citizen or national, (ii) U.S. lawful, permanent resident (green card holder), (iii) refugee under 8 U.S.C. § 1157, or (iv) asylee under 8 U.S.C. § 1158, (B) eligible to access the export controlled information without a required export authorization, or (C) eligible and reasonably likely to obtain the required export authorization from the applicable U.S. government agency. The Company may, for legitimate business reasons, decline to pursue any export licensing process.