Our ideal candidate has a technical background, has experience in a customer support or IT admin role, and understands the day-to-day aspects of an IT organization, especially in a high-growth startup with ever-changing requirements. Success in this role requires strong troubleshooting skills and a collaborative approach to work with cross-functional teams to enhance technical operations.

What You’ll Do

• Provide technical support for desktop, laptop, mobile devices, and peripherals

• Manage macOS workstations including provisioning, patching, and imaging

• Configure and manage network devices (firewalls, routers, switches, wireless APs)

• Assist with onboarding/offboarding processes (accounts, devices, access control)

• Maintain and optimize our endpoint management system, ensuring devices are compliant, secure, and consistently operational

• Provide responsive technical support to our team members, quickly diagnosing and resolving issues for both in-office and remote employees

• Troubleshoot all IT-related topics and in-depth research to find the best technical solutions

• Maintaining comprehensive documentation for systems, processes, and procedures to support knowledge sharing and business continuity

• Maintain an organized and updated inventory of IT equipment and software licenses

• Document IT procedures, solutions, configurations, and changes

• Order/procure equipment, maintain vendor relationships, and inventory management for all IT hardware and software

• Partner with all business units and collaborate on projects

• Communicate effectively and concisely to the entire company

• Analyze existing processes, suggest and make improvements, and implement business processes where none exists
  

What You'll Bring

• Excellent verbal and written communication skills.

• Excellent teamwork skills with flexibility to partner with many teams.

• Familiarity with macOS, Windows, Linux, iOS, and Android devices.

• Ability to administer G-Suite for day-to-day operations

• Capable of managing AV hardware and software, including Google Meet and other video conferencing software.

• Strong knowledge of networking concepts (switching, firewalls, subnetting, wireless technologies, VPNs, LAN/WAN, etc.).

• Ability to lift 30 lbs over short to medium distances, carry light loads up and down stairs, crouching or crawling as the situation demands.

• Prior IT/helpdesk/customer service experience, particularly in an early-stage startup.

• Firm grasp of networking protocols such as TCP/IP, UDP, ARP, DNS, DHCP, and PXE

• Expertise in procuring and maintaining physical computer infrastructure

• Ability to solve immediate problems while designing and prioritizing systemic solutions

• Experience administering SaaS applications like Microsoft, Google Workspace, and Slack